TERMS AND CONDITIONS RELATING TO THE use of the SALE OF PARTS AND
SUPPLY OF WATCH REPAIR SERVICES SECTION OF THE citizen watch website
AND the SALE OF WATCH PARTS AND SUPPLY OF WATCH REPAIR SERVICES TO
CONSUMERS AND BUSINESS CUSTOMERS
section A: introduction and preliminary terms
1 Welcome
1.1 Welcome to the sale of parts and watch repair services section of
the Citizen Watch UK website located at service.citizenwatchservice.co.uk ("Site"), which is owned
and operated by Citizen Watch United Kingdom Limited ('we', 'the
Company', 'Citizen Watch', 'our' or 'us', as applicable). On the Site,
we sell watch parts (excluding batteries) and watch repair services.
For further information about us and our contact details, please see
the Contact information at the end of this page. Calls to our telephone
number(s) are charged at the basic rate. Call charges may vary
depending on your network so please check with your network operator if
you are unsure.
1.2 These terms and conditions govern the sale of watch parts
(excluding batteries) available on this Site ("Products") and watch
repair services available on this Site ("Services") to consumers and
our existing business customers as well as the use of the Site. If you
are a consumer or an existing business customer of Citizen Watch, you
will be able to purchase Products and Services through the Site.
1.3 These terms and conditions ("Terms") are organised into three
sections. Those in Section B apply specifically to transactions for the
purchase of Products or Services. Those in this Section A and in
Section C apply to all Site users, whether for transactions or to those
just visiting ("Visitors").
1.4 You will see that each section of these Terms begins with a
'highlight' text box which summarises the key terms in that section.
These highlights are an informal summary and do not form part of these
Terms or any of the contracts made between us.
1.5 We refer to our Consumer Returns Policy in these Terms. If you
are a consumer, this forms part of our agreement with you so please
take the time to read it.
1.6 Please read these Terms and (if you are a consumer), the Consumer
Returns Policy carefully before you start to use the Site, as these
will apply to your use of the Site and the Products and Services you
order and purchase from the Site. We recommend that you print or save a
copy of these Terms for future reference.
1.7 By using our Site, you confirm that you accept these Terms and that
you agree to comply with them.
1.8 Every time you wish to order Products and/or Services from this
Site, please check these Terms to ensure you understand the Terms which
will apply at that time. These Terms were most recently updated on the
date of posting that appears at the top of this page.
1.9 We may revise these Terms from time to time for any reason,
including to reflect changes in relevant laws and regulatory
requirements. For further information, please see [ Changes to these Terms].
1.10 If you have any queries or concerns regarding these Terms, please
contact us at [email protected].
2 Accessing and using the Site
2.1 Anyone can access this Site using their web browser and internet
connection. However, if you want to purchase Products and/or Services,
you will need to sign up and create an account. For that purpose, you
must be 18 years of age or older and resident within the United Kingdom
if you are a consumer or be one of our registered business customers
(in which case you will have been issued with a Citizen Account Number)
if you are a business. To create an account, please go to [account registration].
2.2 We try to make the Site available at all times, but, of course, due
to the inherent nature of online and internet based services, we cannot
guarantee this.
3
This section sets out the
requirements for creating an
account on the Site.
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Account registration
3.1 You can sign up and create your account on the [ account registration] page
. If you are an existing business customer who wants to set up an
account, you will need to provide your Citizen Account Number.
3.2 You must make sure that all the information you provide when you
register with the Site is true, accurate, current and complete.
3.3 If you change any of your registration details (e.g. email
address, postal address), you must update your account.
3.4 To help us maintain the security of the Site, you must keep your
registration details confidential. If you become aware of any misuse or
unauthorised use of your registration details, then you must inform us
immediately by sending us an email at [email protected]
3.5 If you have breached, or we have justifiable reason to believe
that you have breached, or will breach, these Terms, we may
terminate or suspend your registration and/or access to the Site.
If we suspend or terminate your access under account, and you try to
access the Site via another account, we may suspend or terminate your
access to that other account too.
3.6 You can close your account at any time as long as you do not have
any outstanding orders.
3.7 We reserve the right to delete your account and any personal data
or other information associated with your use of the Site if there is
no activity on your account for more than 36 consecutive months.
section B1: e-commerce - SALE OF product
S
This section sets out the main
terms of sale for our Products.
This section explains the
contractual process for ordering a
Product, the prices and delivery
arrangements. It also sets out how
to amend and cancel an order and
our returns terms. Our warranties
and limitation of liability to you
are also highlighted.
Please note that you will have
different rights depending on
whether you are acting as a
consumer or whether you are acting
in the course of a business. Please
see below for an explanation of
your respective rights.
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4 Products
4.1 Any images of Products on the Site are for illustrative purposes
only. We cannot guarantee that your computer's display of the colours
accurately reflects the colour of the Products. Your Products may vary
slightly from those images.
4.2 The packaging of the Products may vary from that shown on images on
the Site.
4.3 All Products shown on the Site are subject to availability.
5 Terms of sale
: for consumers
5.1 This paragraph 5 only applies if you are a consumer.
5.2 If you are a consumer, you may only purchase Products from the Site
if you are at least 18 years old and resident within the United
Kingdom.
5.3 As a consumer, you have legal rights in relation to Products that
are faulty or not as described. Advice about your legal rights is
available from your local Citizens' Advice Bureau or Trading Standards
office. Nothing in these Terms will affect these legal rights.
6 Terms of sale: for business customers
6.1 This paragraph 6 only applies if you are a business or are acting
in the course of a business.
6.2 You confirm that you have authority to bind any business on whose
behalf you use the Site to purchase Products.
6.3 These Terms are the only terms and conditions that apply to the
sale of Products on the Site. If you are a business customer and you
have signed our selective distribution terms and/or any of the
documents referred to within them ("SDTs"), the SDTs do not apply to
the sale of the Products on the Site.
7 How a Contract for the sale of Products is formed between you and
us
7.1 Your order is an offer to buy from us. When you are placing an
order, the following steps have to take place before a contract for the
sale of Products ('Contract') is made between us in relation to your
order:
7.1.1 After choosing the Product(s) you wish to purchase and signing
into your account, you place your order for your Product by pressing
the ['Pay Now'] button at the end of the
check-out process and submitting your payment details to us (if you are
a consumer or you are a business customer but have not opened a credit
facility with us or have done so but do not have sufficient unused
credit in your account) or applying the available credit to your order
(if you are a business customer and you have opened a credit facility
with us and have sufficient credit).
7.1.2 Before placing your order, the check-out process will give you
the opportunity to review and, if necessary, to change your selection
of Products and/or correct any errors in your order information. Please
take the time to read and check your order at each page of the order
process.
7.1.3 You will be asked to click to confirm that you accept our Terms.
If you do not wish to be bound by what you read you should not place
any orders through the Site.
7.1.4 Once you have submitted your order details, you will see an
on-screen acknowledgement thanking you for your order. In order to view
the order, you must click on My Account/My Web Orders. If you are a
consumer or if you are a business customer that has paid for the
Products using our third party oayment processor, you will receive a
receipt for your payment from our third party payment processor and an
acknowledgement of your order by email from us. If you are a business
customer that has not used our third party payment processor to pay for
the Products, you will simply receive an acknowledgment of your order
from us. However, please note that this does not mean that your order
has been accepted. Our acceptance of your order will take place as
described in paragraph 7.1.5.
7.1.5 We will confirm our acceptance of your order to you by
sending you an email that confirms that the Products have been
dispatched ('
Dispatch Confirmation'), unless, prior to dispatch, we notify you that
we do not accept your order (see paragraph 7.2 below). A Contract
between us will only be formed when we send you the Dispatch
Confirmation. We keep a record of the orders that you place with us in
the My Account/My Web Orders area, which you
can view by logging-in to your account.
7.2 Unless otherwise stated, there are no restrictions on the
number of Products that you can buy from the Site or on the time
within which an order must be placed.
8 Refusal of an order
8.1 We may be unable to supply you with a Product, for example, in any
of the following circumstances:
8.1.1 the Product is not available and we have not agreed with you to
send a substitute (where this is possible);
8.1.2 we cannot obtain authorisation for your payment;
8.1.3 we discover an error in the Product description for a Product
that you have ordered; or
8.1.4 we discover a pricing error for a product that you have ordered.
Please see further the section headed Price of Products and delivery
charges.
8.2 If we are unable to supply you with a Product, we will inform you
of this using your contact details and we will not process your order
and you will not receive a Dispatch Confirmation. If you have already
paid for the Products and we do not make alternative arrangements with
you, we will refund you the full amount as soon as possible, by the
same method in which the payment was originally made.
9 Returns and Cancellations
9.1 If you are a consumer, please see our Consumer Returns Policy for
the terms and conditions relating to the cancellation of orders and
return of faulty, mis-described and non-faulty products that you order
from the Site.
9.2 If you are a business, returns are not accepted without our prior
approval.
10 Delivery
10.1 If you provide us with incorrect personal and/or delivery details,
this may lead to problems or delays in delivery, so before placing your
order, please ensure that you have included full and accurate delivery
address details, including an accurate postcode of the delivery
address, your daytime contact telephone number(s) and an up to date
e-mail address so that we can notify you in the event of a delivery
problem. If you are not going to be at the delivery address to accept
delivery and you wish the products to be left at the address, please
notify us before delivery in writing (post, email or fax) or, if you
think it is safe to do so, leave a signed note on your door to this
effect.
10.2 All our deliveries are made to the kerb side only. Where Products
are required to be signed for, these must be signed for by an adult
aged 18 years or over.
10.3 If you are a consumer, we will endeavour to dispatch your order
within two working days, unless prevented by circumstances beyond our
reasonable control. If we are unable to dispatch within this timeframe
because of such circumstances, we will contact you with a revised
estimate of the date of dispatch. Any times or dates stated on the Site
or in emails regarding delivery are estimates only. If you are a
consumer, we endeavour to dispatch all Products within two working days
and in any event to deliver the Products within 30 days from the date
of order, unless otherwise agreed with you. If you are a business
customer, we will aim to dispatch your Products within 21 working days
if the Products are in stock and available. If the Products are not in
stock and available, it will take longer for them to be delivered.
10.4 We will deliver the Products to the address you give us. Delivery
will be completed once the Product has arrived at the address specified
provided that the Product has been signed for or a signed for note has
been left to say that the Product can be left without signature.
10.5 The Products will be your responsibility from the time they have
been received by you, your agent or the intended recipient or once they
have been left at the delivery address if a signed note has been left
indicating that the delivery can be left unattended. Any loss or damage
to the Products after this point will be at your own risk.
10.6 You own the Products once we have sent you a Dispatch
Confirmation and we have received payment in full for the Products,
including all applicable delivery charges.
10.7 If a delivery is refused at the delivery address and re-requested
for another date, we will charge for re-delivery (see further the
section headed "Missed or failed delivery"). If you refuse to
accept an item that is being delivered for any reason you must notify
us immediately with the reason for refusal by email to
[email protected].
10.8 If you are a business customer, then:
10.8.1 until ownership of the Products has passed to you in accordance
with paragraph 10.6, you will be in possession of the Products but in a
fiduciary capacity as our bailee and shall not sell or part with
possession of them (except as permitted below) or create or allow any
charge, lien or other encumbrance to arise over them. You agree to take
proper care of the Products, keep them separately from all other
products so that they can be readily identifiable and keep them
properly insured;
10.8.2 we may repossess and resell any Products that remain our
property and our consent to your possession of them and any right you
might have to sell them shall automatically cease, if:
a) any payment by you to us is overdue;
b) you become unable to pay your debts as they come due;
c) insolvency, bankruptcy or similar proceedings are commenced in
relation to you; or
d) a receiver is appointed in respect of all or a material part of your
assets or business;
10.8.3 you will permit us and our representatives to enter your
premises during normal business hours to inspect and/or repossess the
Products which remain our property; and
10.9 whilst you are still in possession of the Products with our
consent, you may in the ordinary course of business sell the Products.
11 No international delivery
11.1 Unfortunately, we do not deliver to addresses outside the UK.
11.2 You may only place an order for Products from within the UK.
12 Missed or failed delivery
12.1 If you are not at home when the Product is delivered.
If no one is available at your address to take delivery, we will leave
you a note informing you of how to rearrange delivery or collect the
products from a local depot.
12.2 If you do not re-arrange delivery. If a delivery
fails because you did not make appropriate arrangements for receipt or
failed to notify us of any delivery restrictions, you will be
responsible for the costs of redelivery. If you do not arrange
redelivery with us within a reasonable time, we may charge you for
storage costs and any further delivery costs. If, despite our
reasonable efforts, we are unable to contact you or re-arrange delivery
we may end the Contract and the provisions in the section [
Our right to end a Contract: for businesses and consumers and/or
Our right to end a Contract: for businesses]
(as applicable) will apply.
13 Order tracking
13.1 You can track your order at any time during the order process. You
may also track your order online, by clicking on My Account/Web Orders on the Site.
14 Shortages or defects on delivery
14.1 Shortages should be noted on the consignment note and notified to
us within 7 days of delivery by calling us on the telephone number set
out on the Contact Us page. Calls to these numbers are
charged at the basic rate. Call charges may vary depending on your
network so please check with your network operator if you are unsure.
14.2 If you have received a package that is damaged and have chosen to
accept the delivery, it is important that you sign the delivery note as
"Damaged". You should notify us of any damage within 7 days of receipt.
We may ask you to provide photographic evidence of the damage. If more
than 48 hours after delivery have passed please telephone us using the
telephone number set out on the Contact Us page. Call
charges may vary depending on your network so please check with your
network operator if you are unsure.
14.3 If there is cause for concern regarding your delivered order or
you identify any other problems, such as damaged parts, on or after
delivery. Please telephone us on the telephone number set out on the Contact Us page so that we can discuss these concerns
and problems.
15 Price of Products and delivery charges
15.1 The prices of the Products will be as quoted on the Site from time
to time. They are payable in GBP. We use our best efforts to ensure
that the prices of Products are correct at the time when the relevant
information was entered onto the system. However if we discover an
error in the price of Product(s) you ordered, please see paragraph 15.5
for what happens in this event.
15.2 Prices for our Products may change from time to time without
written notice, but changes will not affect any order which we have
confirmed with a Dispatch Confirmation.
15.3 The prices for our Products stated on the Site are exclusive of
VAT but VAT will be added at the online checkout. VAT will be charged
at the applicable current rate chargeable in the UK for the time being.
However, if the rate of VAT changes between the date of your order and
the date of delivery, we will adjust the VAT you pay, unless you have
already paid for the Products in full before the change in VAT takes
effect.
15.4 If you are a consumer, the price of a Product does not include
delivery charges. Our delivery charges are added at the online check
out and you will be able to see them before placing your order. To
check relevant delivery charges, please select the Products you would
like to order and proceed to check out.
15.5 If you are a business customer, the Products will be delivered
to you free of charge unless you specify that you would like them
to be delivered to you via DPD, in which case, the relevant
delivery charges will be specified at the online check out.
15.6 The Site contains a large number of Products. It is always
possible that, despite our best efforts, some of the Products on the
Site may be incorrectly priced. We will normally check prices as part
of our dispatch procedures so that:
15.6.1 where the Product's correct price is less than the price stated
on the Site at the time you placed your order, we will charge the lower
amount when dispatching the Products to you; and
15.6.2 where the Product's correct price is higher than the price
stated on the Site at the time you placed your order, we do not have to
provide the Products to you at the incorrect (lower) price as the
Contract between us, formed when we send you the Dispatch Confirmation,
will not yet have been formed. We will contact you in writing as soon
as possible to inform you of this error and we will give you the option
of continuing to purchase the Product at the correct (higher) price or
cancelling your order. We will not process your order until we have
your instructions. If we are unable to contact you using the contact
details you provided during the order process, we will treat the order
as cancelled and notify you in writing.
16 How to pay
16.1 If you are a consumer, we will require you to pay for the Products
via our third party payment processor. If you are a business customer
and you have opened a credit facility with us, you may use any existing
credit you have on your account to pay for the Products. If you have
not opened a credit facility with us or you have done so but do not
have sufficient credit, you will be required to pay via our third party
payment processor. When placing an order, you confirm that the form of
payment that you use to make payment to us is yours and that you have
authority to place the order.
16.2 If you are a consumer or you are a business customer that is
paying using our third party payment processor, payment for the
Products and any delivery charges (if applicable) will be taken in
advance. If you are a business customer and you have opened a credit
facility with us which has sufficient credit for the transaction,
payment will be applied to your account and will be payable in
accordance with the usual payment cycle.
16.3 If you are a business customer and you are paying using the credit
facility you have set up, you will incur a charge of 2.5% of the
payment amount if you pay by credit card.
17 Our warranty for the Products
17.1 If you are a consumer, you have legal rights in relation to
Products that are faulty or not as described. Advice about your
legal rights is available from your local Citizens' Advice Bureau
or Trading Standards office.
17.2 We provide a warranty that, on delivery and for a period of 12
months from delivery, the Products shall be free from material defects.
However, this warranty does not apply in the circumstances described in
paragraph 17.4.
17.3 If you are a consumer then, in the unlikely event that you
receive a defective or mis-described product or a fault develops
with an item(s) you order from us within 12 months of delivery
please see our
Consumer Returns Policy.
17.4 The warranty in paragraph
17.1 does not apply to any defect in the Products arising from:
17.4.1 fair wear and tear;
17.4.2 wilful damage, abnormal storage or working conditions, accident,
negligence by you or by any third party;
17.4.3 if you fail to operate or use the Products in accordance with
the user instructions;
17.4.4 where you fit the Products yourself, instead of taking the watch
to a jeweller or other professional to have them fitted.
17.4.5 any alteration or repair by you or by a third party who is not
one of our authorised repairers; or
17.4.6 any specification provided by you.
17.5 If you are a business customer, this warranty is given to the
exclusion of any other warranties or conditions whether express or
implied in your favour.
17.6 If you are a consumer, this warranty is in addition to your legal
rights in relation to Products that are faulty or not as described.
Advice about your legal rights is available from your local Citizens'
Advice Bureau or Trading Standards office.
18 Our liability if you are a consumer
18.1 This paragraph 18 only applies if you are a consumer.
18.2 If we fail to comply with our obligations to you under this
Section B in connection with any Contract, we are responsible for
loss or damage you suffer that is a foreseeable result of our
breach of these Terms or our negligence, but we are not responsible
for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if they were an obvious consequence of our breach or if
they were contemplated by you and us at the time we entered into
the Contract.
18.3 You agree not to use the Product(s) for any commercial, business
or re-sale purposes, and we have no liability to you for any loss of
profit, loss of business, business interruption or loss of business
opportunity.
18.4 Our Products should be fitted by a jeweller or other professional.
We will not be liable to you for any damage to Products or other items,
whether in contract, tort (including negligence), breach of statutory
duty, or otherwise, arising under or in connection with any Contract
where you have fitted or attempted to fit the Products yourself.
18.5 We do not in any way exclude or limit our liability under or in
connection with any Contract for:
18.5.1 any breach of the terms implied by section 12 of the Sale of
Goods Act 1979 (title and quiet possession);
18.5.2 any breach of the terms implied by section 13 to 15 of the Sale
of Goods Act 1979 (description, satisfactory quality, fitness for
purpose and samples); or
18.5.3 defective products under the Consumer Protection Act 1987.
19 Our liability if you are a business
customer
19.1 This paragraph 19 only applies if you are a business customer.
19.2 Nothing in these Terms limits or excludes our liability for
breach of the terms implied by section 12 of the Sale of Goods Act
1979 (title and quiet possession).
19.3 Subject to paragraph
19.2 and 42.6, we will under no circumstances whatever be liable to
you, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, arising under or in connection with any
Contract for:
19.3.1 any loss of profits, sales, business or revenue, whether direct
or indirect;
19.3.2 any damage to the Products or any items where you have not had
the Products fitted by a jeweller or other professional and have fitted
or attempted to fir the Products yourself;
19.3.3 loss or corruption of data, information or software;
19.3.4 loss of business opportunity;
19.3.5 loss of anticipated savings;
19.3.6 loss of goodwill; or
19.3.7 any indirect, consequential loss, special or exemplary damages.
19.4 Subject to paragraphs
19.2, 19.3 and 42.6, our total liability to you in respect of all other
losses arising under or in connection with any Contract, whether in
contract. tort (including negligence), breach of statutory duty, or
otherwise, shall in no circumstances exceed the price of the Products
purchased under the relevant Contract.
19.5 Except as expressly stated in these Terms, we do not give any
representations, warranties or undertakings in relation to the
Products. Any representation, condition or warranty which might be
implied or incorporated into these Terms by statute, common law or
otherwise is excluded to the fullest extent permitted by law. In
particular, we will not be responsible for ensuring that the Products
are suitable for your purposes.
20 Our right to end a Contract: for businesses and consumers
20.1 We may end a Contract if you break it. We may end
a Contract for a Product at any time by writing to you if:
20.1.1 you do not, within a reasonable time of us asking for it,
provide us with information that is necessary for us to provide the
Products, for example, a valid delivery address; or
20.1.2 you do not, within a reasonable time, allow us to deliver the
Products to you.
20.2 You must compensate us if you break a Contract.
If we end a Contract in the situations set out in the last paragraph we
will refund any money you have paid in advance for Products we have not
provided but we may deduct or charge you reasonable compensation for
the net costs we will incur as a result of you breaking the Contract.
21
Our right to end a Contract: for businesses
21.1
This paragraph only applies if you are a business.
21.2 In addition to the rights set out in paragraph 20 above, we may
terminate a Contract on notice to you with immediate effect if:
21.2.1 you do not make any payment to us when it is due;
21.2.2 you commit a material breach of the terms of the Contract which
is not capable of remedy or which the other party fails to remedy
within thirty (30) days of being notified of the breach;
21.2.3 you cease or threaten to cease to carry on all or a
substantial part of your business;
21.2.4 you are unable to pay your debts (as determined in
accordance with the applicable legislation) or convene a meeting of
creditors (whether formal or informal) or suffer or allow any
execution, whether legal or equitable, to be levied on your assets
or obtained against you; or you become insolvent or enter into
liquidation or receivership or take or is the subject of an
application for the appointment of an administrator or third party
is entitled to appoint a receiver or an administrative receiver in
relation to your assets or you are the subject of a resolution or
petition for your winding up; or
you take or suffer any similar action analogous to those described in
this paragraph 21.2.4 in any jurisdiction because of debt; or
21.2.5 we have reasonable grounds for considering that any of the
matters set out in paragraphs 21.2.1, 21.2.3 or 21.2.4 are about to
occur;
21.2.6 at any time the ability to direct the affairs of another whether
by contract, shares or otherwise ("Control") of you is acquired by any
person or group of connected persons (as defined in sections 1122 and
1123 of the Corporation Tax Act 2010) not having Control of you at the
date of the Contract;
21.2.7 you purport to sub-contract, assign or transfer your rights or
obligations under the Contract without our prior written consent; or
21.2.8 you challenge the validity of any of our trade marks
.
22 Your right to end a Contract: for consumers
22.1 This paragraph only applies if you are a consumer.
22.2 You can end a Contract with us. Your rights when
you end a Contract will depend on what you have bought, whether there
is anything wrong with it, how we are performing and when you decide to
end the Contract, as follows:
22.2.1
If what you have bought is faulty or misdescribed you may have a
legal right to end the Contract
(or to get the product repaired or replaced or a service re-performed
or to get some or all of your money back)
. Advice about your legal rights in relation to faulty or
misdescribed products is available from your local Citizens' Advice
Bureau or Trading Standards office.
22.2.2
If you want to end the Contract because of something we have done
or have told you we are going to do,
see the section headed
[
Ending a Contract because of something we have done or are
going to do
.]
22.2.3
If you have just changed your mind about the product, see
our Consumer Returns Policy
.
You may be able to get a refund if you are within the cooling-off
period, but this may be subject to deductions and you will have to pay
the costs of return of any goods.
22.3
Ending a Contract because of something we have done or are going to
do
. If you are ending a Contract for a reason set out in this paragraph
below, the Contract will end immediately and we will refund you in full
for any Products which have not been provided and you may also be
entitled to compensation. The reasons are:
22.3.1 we have told you about an error in the price or description of
the product you have ordered and you do not wish to proceed;
22.3.2 there is a risk that supply of the Products may be significantly
delayed because of events outside our control; or
22.3.3 you have a legal right to end the Contract because of something
we have done wrong.
Please see our
Consumer Returns Policy for more
details.
SECTION B2: SERVICES
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This section sets out the main terms of purchase for
our watch repair services. This section explains the
contractual process for purchasing those Services, how
we provide them and how we calculate the applicable
charges. Our warranties and limitation of liability to
you in relation to those services are also set out
here.
Please note that you will have different rights
depending on whether you are acting as a consumer or
whether you are acting in the course of a business.
Please see below for an explanation of your respective
rights.
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23 Terms of sale: for consumers
23.1 This paragraph 23 only applies if you are a consumer.
23.2 If you are a consumer, you may only purchase Services from the
Site if you are at least 18 years old and are resident in the United
Kingdom.
23.3 As a consumer, you have legal rights in relation to Services that
are not performed properly. Advice about your legal rights is available
from your local Citizens' Advice Bureau or Trading Standards Office.
Nothing in these Terms will affect these legal rights.
24 Terms of sale: for business customers
24.1 This paragraph 24 only applies if you are a business or acting in
the course of a business.
24.2 If you are registered with us as a business, company or
organisation you confirm that you have the authority to bind any
business on whose behalf you use the Site to purchase Services.
24.3 These Terms are the only terms and conditions that apply to the
sale of Services on the Site. If you are a business customer and you
have signed our selective distribution terms and/or any of the
documents referred to within them ("SDTs"), the SDTs do not apply to
the sale of Services on the Site.
25 Making a Contract for the Services
25.1 If you are interested in purchasing Services from us, you will
need to log in to your account, provide certain details about the
repair(s) required and register the watch(es) that need repairing. This
will generate a form which you will need to print and send to us
together with the watch(es). You will be responsible for the cost of
postage. Once we have inspected the watch(es), we will provide an
estimate for the repair Services, describing the work required and the
associated cost which will be available to view in your account.
25.2 Your order is an offer to buy from us and this will be placed only
if and when you confirm that you would like us to proceed with the
repair. If you decide not to go ahead with the Services, you must
notify us and we will return the watch(es) to you free of charge.
25.3 When you are placing an order, the following steps have to
take place before a contract for the purchase of Services
('Contract') is made between us in relation to your order:
25.3.1 after signing into your account and choosing the Services you
wish to purchase, you place your order for your subscription by
pressing the 'Pay' button at the end of the check-out process and
submitting your payment details to us (if you are a consumer or you are
a business customer and you have not opened a credit facility with us
or have done so but there is insufficient credit) or applying the
available credit to your order (if you are a business customer and you
have opened a credit facility with us and have sufficient credit).
Before placing your order, the check-out process will give you the
opportunity to review and, if necessary, to change your selection. You
will also be asked to click to confirm that you accept our Terms. If
you do not wish to be bound by what you read, you should not place any
orders through the Site.
25.3.2 you will see an on-screen acknowledgement thanking you for
your order. If you are a consumer or you are a business customer
that has paid for the Products using Worlldpay, you will receive a
receipt for your payment from our third party payment processor and
an acknowledgment of your order by email from us. If you are a
business customer that has not used our third party payment
processor to pay for the Products, you will simply receive an
acknowledgment of your order from us. However, please note that
this does not mean that your order has been accepted. Our
acceptance of your order will take place as described in paragraph
25.3.3.
25.3.3 we will confirm our acceptance of your order to you by
sending you an email that confirms that we will supply the Services
('Service Confirmation'). The Contract between us will only be
formed when we send you the Service Confirmation. We keep a record
of the orders that you place with us in the
[My Account/My Web Orders] area, which you
can view by logging in to your account.
26 Refusal of an order
26.1 We may be unable to supply the Services to you, for example, in
any of the following circumstances:
26.1.1 we believe that the watch(es) you have sent to us are incapable
of repair;
26.1.2 one or more of the parts required to repair your watch(es) (if
any) become discontinued after our estimate is issued;
26.1.3 we cannot obtain authorisation for your payment; or
26.1.4 we discover a pricing error in an estimate we have provided. If,
once we begin the repair, we find that an estimate needs to be revised,
we will contact you to let you know and give you the option not to
proceed with the repair before we continue. Please see further the
section headed Price and Payment.
26.2 If we are unable to supply the Services, we will inform you of
this using your contact details and unless we do not discover that we
cannot supply you with the Services until after we have processed your
order, we will not process your order and we will not send you a
Service Confirmation. If you have already paid for the Services and we
do not make alternative arrangements with you, we will refund you the
full amount as soon as possible, by the same method in which the
payment was originally made.
27 Returns and Cancellations
27.1 If you are a consumer, please see our Consumer Returns Policy for
the terms and conditions relating to the cancellation of orders and
return of watches that have not been repaired properly where you have
purchased Services from the Site.
27.2 If you are a business, returns are not accepted without our prior
approval.
28 Delivery
28.1 If you provide us with incorrect personal and/or delivery details,
this may lead to problems or delays in delivery, so before placing your
order, please ensure that you have included full and accurate delivery
address details, including an accurate postcode of the delivery
address, your daytime contact telephone number(s) and an up to date
e-mail address so that we can notify you in the event of a delivery
problem. If you are not going to be at the delivery address to accept
delivery and you wish the products to be left at the address, please
notify us before delivery in writing (post, email or fax) or, if you
think it is safe to do so, leave a signed note on your door to this
effect.
28.2 Unless prevented by circumstances beyond our reasonable control,
we will aim to carry out the Services within 10 to 15 working days of
the date you receive the Service Confirmation, provided that we have
the parts available to carry out the Services. However, repairs of some
of our brands take significantly longer and sometimes parts have to be
produced by our manufacturing facility in order for us to carry out the
repair. If you are a consumer and we are unable to deliver the repaired
items within 90 days of the date you receive the Service Confirmation,
you may cancel the Contract. Please see our Consumer Returns Policy for
more details.
28.3 We will deliver the repaired watch(es) to the address you give us.
Delivery will be completed when you or a person you have identified has
taken physical possession of the watches.
28.4 Any watches we have repaired will be your responsibility from the
time they have been received by you, your agent or the intended
recipient or once they have been left at the delivery address if a
signed note has been left indicating that the delivery can be left
unattended. Any loss or damage to the Products after this point will be
at your own risk.
28.5 If a delivery is refused at the delivery address and re-requested
for another date, we may charge for re-delivery (see further the
section headed "Missed or failed delivery"). If you refuse to accept an
item that is being delivered for any reason you must notify us
immediately with the reason for refusal by email to
[email protected].
29 No international delivery
29.1 Unfortunately, we do not deliver repaired watches to addresses
outside the UK.
29.2 You may only place an order for Services from within the UK.
30 Missed or failed delivery
30.1
If you are not at home when the repaired watches are delivered.
If no one is available at your address to take delivery, we will leave
you a note that the watch(es) have been returned to our premises, in
which case, please contact us to rearrange delivery.
30.2 If you do not re-arrange delivery. If a delivery fails
because you did not make appropriate arrangements for receipt or failed
to notify us of any delivery restrictions, you will be responsible for
the costs of redelivery. If you do not arrange redelivery with us
within a reasonable time, we may charge you for storage costs and any
further delivery costs. If, despite our reasonable efforts, we are
unable to contact you or re-arrange delivery we may end the Contract
and the provisions in the section [ Our right to end a Contract]
will apply.
31 Order tracking
31.1 You can track your order at any time during the order process. You
may also track your order online by clicking on MyAccount/Web Orders on
the Site.
32 Shortages or defects on delivery
32.1 Shortages should be noted on the consignment note and notified to
us within 7 days of delivery by calling us on the telephone number set
out on the Contact Us page. Calls to these numbers are charged at the
basic rate. Call charges may vary depending on your network so please
check with your network operator if you are unsure.
32.2 If you have received a package that is damaged and have chosen to
accept the delivery, it is important that you sign the delivery note as
"Damaged". You should notify us of any damage within 7 days of receipt.
We may ask you to provide photographic evidence of the damage. If more
than 48 hours after delivery have passed please telephone us on the
telephone number set out on the Contact Us page. Call charges may vary
depending on your network so please check with your network operator if
you are unsure.
32.3 If there is cause for concern regarding your delivered order or
you identify any other problems, such as damaged parts, on or after
delivery, you should not attempt assembly of the product. Please
telephone us on the telephone number set out on the Contact Us page so
that we can discuss these concerns and problems.
33 Prices and payment
33.1 Your estimate will make it clear whether or not the price for
the Services is inclusive or exclusive of VAT (where applicable).
If the price provided in an estimate is stated to be exclusive of
VAT, we will add VAT to the price. VAT will be charged at the
applicable current rate chargeable in the UK for the time being.
If the rate of VAT changes between the date of your order and the date
we carry out the Services, we will adjust the VAT you pay, unless you
have already paid for the Services in full before the change in VAT
takes effect. You will find the total price of the Services you have
ordered as part of the check-out process on the page that shows the
Services that you have selected to buy. You will also be given an
opportunity to review and amend that selection before you submit your
order.
33.2 If you are a consumer, the price of the Services does not include
delivery charges that we incur when returning the repaired watch(es) to
you. Our delivery charges will be specified in the estimate we provide.
To check relevant delivery charges, please refer to your estimate.
33.3 If you are a business customer, the repaired watches will be
returned to you at no additional cost unless you specify that you would
like them to be delivered to you via DPD, in which case, the relevant
delivery charges will be specified in your estimate and you will be
required to pay for delivery at the online checkout when you are paying
for the Services.
33.4 Occasionally, once we start work on a repair, it will come to our
attention that the work required is more or less significant than we
had anticipated and, as a result, the estimate we provided to you needs
to be increased or decreased. In this event, we will contact you with a
revised estimate using your contact details. If the revised estimate is
less than the price you have paid for the Services, we will refund you
the difference between the original estimate and the revised estimate.
If the revised estimate is more than the price you have paid for the
Services, we will inform you of the difference and ask you if you would
still like to go ahead with the repair and pay the additional amount.
[If you would still like to go ahead, we will ask you to log into
your account and pay the balance in accordance with the process
outlined in paragraph 25.3.]
If you no longer wish to proceed, we will cancel your order, refund you
the price you have paid by the same method in which the payment was
originally made and return the relevant watch(es) to you free of
charge.
34 How to pay
34.1 If you are a consumer, we will require you to pay for the Services
via our third party payment processor. If you are a business customer
and you have opened a credit facility with us, you may use any existing
credit you have on your account to pay for the Services. If you have
not opened a credit facility with us or you have done so but do not
have sufficient credit, you will be required to pay via our third party
payment processor. When placing an order, you confirm that the form of
payment that you use to make payment to us is yours and that you have
authority to place the order.
34.2 If you are a consumer or you are a business customer that is
paying using our third party payment processor, payment for the
Services and any delivery charges (if applicable) will be taken in
advance. If you are a business customer and you have opened a credit
facility with us which has sufficient credit for the transaction,
payment will be applied to your account and will be payable in
accordance with the usual payment cycle.
34.3 If you are a business customer and you are paying using the credit
facility you have set up, you will incur a charge of 2.5% of the
payment amount if you pay by credit card.
35 Manufacturer guarantees
35.1 Some of the watches you send to us for repair may have been sold
to you with a manufacturer's guarantee (if you are a consumer) or may
have been sold to you (if you are a consumer) or supplied to you (if
you are a business customer) by us with a minimum 12-month guarantee.
If the repairs required are ordered within the relevant guarantee
period and are for work covered by a guarantee, we will supply the
Services at no cost to you. In this event, your estimate will be for
zero.
36 Our warranty for the SERVICES
36.1 Where we have carried out repairs in respect of a watch, we
provide a warranty that, on return of the repaired watch to you and
for a period of 12 months from return, the defect that was repaired
by us will not recur. However, this warranty does not apply in the
circumstances described in paragraph
36.3.
36.2 If you are a consumer then, in the unlikely event that the watch
is returned to you unrepaired or a fault develops with an item(s) we
have repaired within 12 months of the date on which we returned it to
you, please see our Consumer Returns Policy.
36.3 The warranty in paragraph
36.1 does not apply to any defect in any repaired watches arising from:
36.3.1 fair wear and tear;
36.3.2 wilful damage, abnormal storage or working conditions, accident,
negligence by you or by any third party;
36.3.3 if you fail to operate or use the watches in accordance with the
user instructions;
36.3.4 any alteration or repair by you or by a third party who is not
one of our authorised repairers; or
36.3.5 any specification provided by you.
36.4 If you are a business customer, this warranty is given to the
exclusion of any other warranties or conditions whether express or
implied in your favour.
36.5 If you are a consumer, this warranty is in addition to your legal
rights in relation to Services we have provided which are inadequate or
not as described. Advice about your legal rights is available from your
local Citizens' Advice Bureau or Trading Standards office.
37 Our liability if you are a consumer
37.1 This paragraph 37 only applies if you are a consumer.
37.2 If we fail to comply with our obligations to you under this
Section B in connection with any Contract, we are responsible for
loss or damage you suffer that is a foreseeable result of our
breach of these Terms or our negligence, but we are not responsible
for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if they were an obvious consequence of our breach or if
they were contemplated by you and us at the time we entered into
the Contract.
37.3 You agree not to use any watches we have repaired for any
commercial, business or re-sale purposes, and we have no liability to
you for any loss of profit, loss of business, business interruption or
loss of business opportunity.
37.4 We do not in any way exclude or limit our liability under or in
connection with any Contract for defective products under the Consumer
Protection Act 1987.
38 Our liability if you are a business customer
38.1 This paragraph 38 only applies if you are a business customer.
38.2 Subject to paragraph
42.6, we will under no circumstances whatever be liable to you, whether
in contract, tort (including negligence), breach of statutory duty, or
otherwise, arising under or in connection with any Contract for:
38.2.1 any loss of profits, sales, business or revenue, whether direct
or indirect;
38.2.2 loss or corruption of data, information or software;
38.2.3 loss of business opportunity;
38.2.4 loss of anticipated savings;
38.2.5 loss of goodwill; or
38.2.6 any indirect, consequential loss, special or exemplary damages.
38.3 Subject to paragraphs
38.2 and 42.6, our total liability to you and any business of yours in
respect of all other losses arising under or in connection with any
Contract, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall in no circumstances exceed the
price of the Services purchased under the relevant Contract.
38.4 Except as expressly stated in these Terms, we do not give any
representations, warranties or undertakings in relation to the
Services. Any representation, condition or warranty which might be
implied or incorporated into these Terms by statute, common law or
otherwise is excluded to the fullest extent permitted by law. In
particular, we will not be responsible for ensuring that the Services
are suitable for your purposes.
39 Our right to end a Contract: for businesses and consumers
39.1 We may end a Contract if you break it. We may end
a Contract for Services at any time by writing to you if:
39.1.1 you do not make any payment to us when it is due;
39.1.2 you do not, within a reasonable time of us asking for it,
provide us with information that is necessary for us to provide the
Services; or
39.1.3 you do not, within a reasonable time, allow us to return the
repaired watches to you.
39.2 You must compensate us if you break a Contract.
If we end a Contract in the situations set out in the last paragraph
will refund any money you have paid in advance for Services we have not
provided but we may deduct or charge you reasonable compensation for
the net costs we will incur as a result of you breaking the Contract.
40 Our right to end a Contract: for businesses
40.1
This paragraph only applies if you are a business.
40.2 In addition to the rights set out in paragraph 39 above, we may
terminate a Contract on notice to you with immediate effect if:
40.2.1 you commit a material breach of the terms of the Contract
which is not capable of remedy or which the other party fails to
remedy within thirty (30) days of being notified of the breach;
40.2.2 you cease or threaten to cease to carry on all or a
substantial part of your business;
40.2.3 you are unable to pay your debts (as determined in
accordance with the applicable legislation) or convene a meeting of
creditors (whether formal or informal) or suffer or allow any
execution, whether legal or equitable, to be levied on your assets
or obtained against you; or you become insolvent or enter into
liquidation or receivership or take or is the subject of an
application for the appointment of an administrator or third party
is entitled to appoint a receiver or an administrative receiver in
relation to your assets or you are the subject of a resolution or
petition for your winding up; or you take or suffer any similar
action analogous to those described in this paragraph
40.2.3 in any jurisdiction because of debt; or
40.2.4 we have reasonable grounds for considering that any of the
matters set out in paragraphs 40.2.1, 40.2.2 or 40.2.3 are about to
occur;
40.2.5 at any time the ability to direct the affairs of another whether
by contract, shares or otherwise ("Control") of you is acquired by any
person or group of connected persons (as defined in sections 1122 and
1123 of the Corporation Tax Act 2010) not having Control of you at the
date of the Contract;
40.2.6 you purport to sub-contract, assign or transfer your rights or
obligations under the Contract without our prior written consent; or
40.2.7 you challenge the validity of any of our trade marks.
41 Your right to end a Contract: for consumers
41.1 This paragraph only applies if you are a consumer.
41.2 You can end your Contract with us. Your rights
when you end a Contract will depend on what you have bought, whether
there is anything wrong with it, how we are performing and when you
decide to end the Contract, as follows:
41.2.1
If the Services we have provided fall below the required standard,
you may have a legal right to end a Contract
(or to have the Services re-performed or to get some or all of your
money back)
. Advice about your legal rights in relation to faulty or
misdescribed products is available from your local Citizens' Advice
Bureau or Trading Standards office.
41.2.2
If you want to end a Contract because of something we have done or
have told you we are going to do, see the section headed
Ending a Contract because of something we have done or are
going to do
.
41.2.3
If you have just changed your mind about the Services, see our Consumer Returns Policy.
You may be able to get a refund if you are within the cooling-off
period, but this may be subject to deductions and you will have to pay
the costs of return of any items.
41.3
Ending a Contract because of something we have done or are going to
do
. If you are ending a Contract for a reason set out in this paragraph
below, the Contract will end immediately and we will refund you in full
for any Services which have not been provided and you may also be
entitled to compensation. The reasons are:
41.3.1 we have told you about an error in the price or description of
the Services you have ordered and you do not wish to proceed;
41.3.2 we fail to return a repaired watch to you within 90 days of the
date on which you received the relevant Service Confirmation; or
41.3.3 you have a legal right to end the Contract because of something
we have done wrong.
Please see our Consumer Returns Policy for more details.
42.1 The Site is provided on an "as is" basis. To the fullest extent
permissible under applicable law, we disclaim any and all promises,
warranties, conditions, or representations relating to the Site and its
content, whether express, implied, oral or written. In particular:
42.1.1 we do not make any promises as to the truth, accuracy, integrity,
quality or completeness of the content or information that appears on the
Site and you should not rely on it being accurate, truthful or complete;
and
42.1.2 by using the Site you acknowledge and accept the inherent risks,
characteristics and limitations of the internet, particularly in terms of
technical performance of the Site, and the risks inherent in all third
party links, connections and transfers via the internet.
42.2 You agree that your access and use of the Site and its content is at
your own risk. We do not have any knowledge of, or control over, the
particular purposes for which the information and content available on the
Site is used. The content and information that we make available on the
Site is provided for information only. Accordingly, we exclude any and all
liability for any loss of any nature suffered by you as a direct or
indirect result of your use of any of the information or content available
on the Site or of making any decision, or refraining from making any such
decision, based wholly or partly on any expression of opinion, statement or
other information contained in the content available on the Site.
42.3 By using the Site you acknowledge and accept the inherent risks,
characteristics and limitations of the Internet, particularly in terms of
technical performance of the Site, response times to view, verify or
transfer information; and the risks inherent in all third party links,
connections and transfers via the Internet. Accordingly:
42.3.1 we do not make any promises about the availability or accessibility
of the Site or promise that your access to the Site, the content on it or
the services we provide will be delivered uninterrupted, in a timely manner
or error-free; and
42.3.2 we are not responsible for any data or information uploaded by any
users or Visitors including any content posted, uploaded or published on
the Site. It is your responsibility to make backup copies of any of the
content you post, upload or publish on the Site and we strongly recommend
that you do so.
42.4 We make no promises in respect of any harm that may be caused by the
transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot,
logic bomb or any other form of programming routine designed to damage,
destroy or otherwise impair a computer's functionality or operation
including transmission arising from your download of any content, software
you use to download the content, the Site or the servers that make it
available. In this respect you agree that it is your responsibility to
install suitable anti-virus and security software on your computer hardware
and other devices to protect against any such bugs, viruses or other such
harmful programming routines. Any content downloaded or otherwise obtained
through the use of the Site is done at your own risk and you will be solely
responsible for any damage to your computer system or loss of data that
results from the download of any such content.
42.5 We will not be responsible or liable to any visitors browsing the
pages of this Site for:
42.5.2 any financial loss or loss of data, opportunity, goodwill or
reputation, in each case whether such loss is direct or indirect.
42.6.3 any other matter for which it would be illegal or unlawful for us to
exclude or attempt to exclude its liability.
42.7.1 to the extent that such claims relate to any Contract between us
where you are a business customer, our maximum liability shall be as set
out in paragraphs 19.4 and 38.3.
42.7.2 to the extent that such claims relate to any Contract between us
where you are a consumer, our liability to you shall be as set out in
paragraphs 18 and 37; and
42.7.3 in relation to any claims not mentioned above in this paragraph
42.7, our liability shall be limited to £100.
43.1 You agree only to use the Site in accordance with these Terms. You
agree that you will compensate us (and our employees, officers, agents and
suppliers) in full for any damages, losses, costs and expenses, including
reasonable legal fees we incur that arise out of any breach by you of these
Terms (including any actions you take which disrupt access to and/or the
functioning of the Site) or any liability we incur as a result of the use
of the Site by you and any other person that uses your account as a result
of your negligence.
44.1 All of the content on the Site is owned by (and all copyright, trade
mark and other intellectual property rights in that content, shall at all
times remain vested in) us or our licensors and is protected by UK and
international copyright and other intellectual property laws.
44.2 Our content includes any information or other material found on or via
the Site, including without limitation text, databases, graphics, videos,
software and all other features found on or via the Site.
44.3 We make the Site and our content available through the Site for your
personal, non-commercial use only. You may view the Site's pages and
content online and may, where necessary, print individual pages of the Site
on paper (but not photocopy them) and store such pages in electronic form
on your computer for your non-commercial use, provided you keep intact all
and any copyright and proprietary notices. You may not otherwise reproduce,
modify, copy or distribute or use any of the content on the Site, including
any downloadable Products that you purchase from us, other than as
expressly permitted under these Terms without our prior written consent.
44.4.3 remove, obscure or otherwise tamper with any copyright and
proprietary notices that relate to, or are contained within, the content.
44.5 Where the Site includes content provided by users or by others, please
refer to the Content Policy for further details of permitted uses.
44.6 The trade marks appearing on the Site are owned by us or our
licensors. No permission is given in respect of the use of any of these
marks or brands, and any such use may constitute an infringement of the
holder's rights.
45.1 You may use the Site only for lawful purposes. You may not use the
Site:
45.1.1 in any way that breaches any applicable local, national or
international law or regulation;
45.1.2 in any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect;
45.1.3 for the purpose of harming or attempting to harm minors in any way;
or
45.1.4 to knowingly transmit, send or upload any data or other material
that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers,
spyware, adware or any other harmful programs or similar computer code
designed to adversely affect the operation of any computer software or
hardware.
45.2.1 not to reproduce, duplicate, copy or re-sell any part of the Site in
contravention of the provisions of our Terms;
45.3 You shall not carry out data mining, screen scraping or crawling of
this Site, its pages or its content or use any process or processes that
send automated queries to this Site unless you have obtained our prior
written consent.
46.1 You acknowledge that you may need to download and activate certain
software in order to use certain content provided and sold on the Site.
This software will be clearly identified on the Site.
46.2 In order to use such third-party software or technology, you may have
to accept the terms of a licence agreement with that third party. You
acknowledge that we have no responsibility or control over such third-party
software.
47.1 You acknowledge that the Site may include links to third-party
websites. We do not review these third-party websites nor have any control
over them, and we are not responsible for the websites or their content or
availability.
47.2 We do not therefore endorse, or make any representations about, them
or any content found there or any results that may be obtained from using
them.
47.3 If you decide to access any of these third-party websites, you do so
entirely at your own risk.
47.4 If you use a linked site, any personal information you give them will
be dealt with in line with their privacy policy, not ours, so please ensure
that you read their terms and conditions and privacy policy before you use
their websites and provide any personal information.
47.5.1 the homepage is not loaded into frames on your website, unless we
expressly agree;
47.5.2 your site or services do not misrepresent its relationship with us
or present false information about us or otherwise harm our business or
conflict with our interests or values; and
47.5.3 we reserve the right to withdraw linking permission any time without
prior notice.
48.1 If you have any general complaints or wish to request further
information about the Site, please contact us via email at
[email protected] or by post to CWUK Ltd, Citizen House,
7 Ashville Way, Wokingham, Berkshire, RG41 2PL and we will do our best to
resolve these.
48.2 Your feedback and suggestions about the Site are always gratefully
received by us however you understand that we may use these without any
obligation to compensate you for them and you are, of course, under no
obligation to us to provide them.
49.1 Applicable laws require that some of the information or communications
we send to you should be in writing. When using the Site, you accept that
communication with us will be mainly electronic. We will contact you by
email or provide you with information by posting notices on the Site. For
contractual purposes, you agree to this electronic means of communication
and you acknowledge that all contracts, notices, information and other
communications that we provide to you electronically comply with any legal
requirement that such communications be in writing. This condition does not
affect your statutory rights.
50.7 Nobody else has any rights under these Terms or any Contract (except
someone you pass your guarantee on to if you are a consumer). The Contract
is between you and us. No other person shall have any rights to enforce any
of its terms, except in respect of the product guarantees if you are a
consumer. Neither of us will need to get the agreement of any other person
in order to end a Contract or make any changes to these Terms.
51.1 We may make changes to these Terms from time to time for any reason,
including to reflect changes in relevant laws and regulatory requirements.
We will send you an email with the modified Terms or by posting a copy of
them on the Site. Any changes will take effect 7 days after the date of our
email or the date on which we post the modified terms on the Site,
whichever is the earlier. If you continue to use the Site after that period
has expired, it means that you accept any such changes. The modified Terms
will not apply to any Contracts that we have already entered into with you
before the date the modified Terms came into effect.
52.1 This Site is owned by Citizen Watch United Kingdom Limited, a company
incorporated in England. The registered office address of Citizen Watch
United Kingdom Limited is: Citizen House, 7 Ashville Way, Wokingham,
Berkshire, RG41 2PL.
Our registered company number is 04104163 and our VAT registration number
is GB757343217000. Please see the Contact Us page for more
details.
